Vehicle Vision has launched the new “Assist” application which will enable convenient, smart and safe interaction between motorists and dealerships in all areas of automotive services. The founders of the new smart communications platform, the first of its kind for the automotive industry, have said it will have a transformative impact on the customer-dealership relationship.
Since 2010, Vehicle Vision has specialised in delivering industry-leading video systems for the aftersales and sales automotive retail environments. Its ongoing product development, training and support is centred on empowering dealerships and customers to get the best possible experience and interaction through use of video.
The new platform will allow customers to send video footage of their vehicle to dealerships for the purposes of diagnosis, repair quotations or exchange valuations, reducing the time customers have to physically spend in the showroom or workshop. In addition, Assist means that dealerships can confidently and accurately assess the condition and part-exchange price of a vehicle before it even enters the premises.
The technology requires no downloads or training by the customer and the mobile-friendly browser and interface will ensure an intuitive and easy-to-use experience. Customers are sent a link by their dealership which allows them to automatically access the platform from the comfort of their own home.
Managing Director of Vehicle Vision, Steve Dean, said:
“Assist has come at a really important time for motorists and dealers alike. As well as saving motorists time and effort more generally, customers won’t have to make trips that were previously necessary to have their vehicles assessed for repairs or part-exchange. With all of the safety restrictions in place with the Covid-19 pandemic, this will give customers and dealerships the extra reassurance they need.”
“Assist is the first application of its type and will transform the customer-dealership experience. By enabling customers to submit video footage from their phone through a simple link, which requires no training or downloads, we can save customers valuable time and free up capacity for workshops to focus on higher productivity and first-time fix work.”
As well as providing a hassle-free experience for motorists, enabling dealers to commit to a purchase in advance means the remarketing of vehicles can take place almost immediately, reducing burdensome administrative and marketing costs and time. Customers will also be able to access remote appointments through a live stream video function.
Vehicle Vision Product Director, Aidan Rooney, said:
“Customer videos have the power to provide the type of trusted and accurate representation that would normally need to be experienced in person. Assist will empower customers to engage with their dealership in every aspect of the services they might require without the need to be physically in the workshop or showroom, no matter how big or how small the query. It makes the process of fixing or exchanging your vehicle significantly more efficient and convenient.”
“But as well as providing important benefits for motorists, Assist has major advantages for workshops and showrooms. By automating many of the existing services that would need to be provided in person, dealerships can work significantly more productively and efficiently, as well as remarket vehicles which can be part-exchanged almost immediately and with no extra hassle. It’s a win-win for both customers and dealers.”
